Refund policy
TSQ SYNC Return & Refund Policy
We want you to be satisfied with your purchase. If you need to request a return, please contact us within 14 days of receiving your order.
RETURN ELIGIBILITY
To be eligible for a return, the item must be unused, unworn, and in the same condition in which you received it, with its original packaging, tags, and accessories where applicable.
To request a return, please contact us at support@tsqsync.com before sending any product back. Do not return products to the sender address or any other address without receiving return instructions from us.
Returns sent without prior authorization or without following our return instructions may not be accepted.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, please contact us as soon as possible at support@tsqsync.com.
Please provide your order number, a description of the issue, and photos or videos where applicable so that we can evaluate the issue and provide appropriate instructions.
If the item is confirmed to be damaged, defective, or incorrect, we will provide the appropriate return, replacement, or refund instructions.
NON-RETURNABLE ITEMS
Certain items may not be eligible for return for hygiene, health, safety, or other reasons.
Personalized or customized products and gift cards are also non-returnable unless they are defective, damaged, or incorrect.
Additional products may be designated as final sale or non-returnable where clearly stated on the applicable product page and where permitted by applicable law.
RETURN SHIPPING
For approved returns that are not due to a damaged, defective, or incorrect item, return shipping costs are the responsibility of the customer, unless otherwise required by applicable law.
Customers must follow the return shipping instructions provided by TSQ SYNC. Products should not be returned to the original sender address unless specifically instructed by us.
REFUNDS
Once an approved return is received and inspected, we will notify you of the refund status.
If the refund is approved, it will be issued to the original payment method.
Please note that your bank, card issuer, or payment provider may require additional time to process and post the refund after it has been issued by us.
ORDER CANCELLATIONS
Customers may request cancellation of an order within 1 hour of placing the order, provided the order has not already been fulfilled or shipped.
After the 1-hour cancellation window, we cannot guarantee that the order can be cancelled.
If an order has already been fulfilled or shipped, the customer may need to follow the applicable return procedure after receiving the order.
CONSUMER RIGHTS
Nothing in this Return & Refund Policy is intended to limit any mandatory rights or remedies available to consumers under applicable law.
CONTACT US
For any questions regarding returns, refunds, damaged items, or order cancellations, please contact:
TSQ SYNC
Operated by Tasawwuq plus FZ-LLC
Email: support@tsqsync.com
Website: tsqsync.com
United Arab Emirates