Shipping policy

SHIPPING POLICY

Thank you for shopping with TSQ SYNC. We are committed to providing a reliable shopping experience and clear information regarding shipping, delivery, and order fulfillment.

Please review the following shipping policy before placing your order.

WHERE WE SHIP FROM

TSQ SYNC works with vetted international fulfillment partners and suppliers. Depending on the product and fulfillment availability, orders may be shipped from different international fulfillment locations.

Because fulfillment locations may vary by product, the shipping origin and estimated delivery time may differ between products.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing times may vary depending on product availability, fulfillment requirements, weekends, public holidays, or circumstances affecting our fulfillment partners.

In certain cases, additional processing time may be required before an order is dispatched.

SHIPPING & DELIVERY TIMES

Delivery times vary depending on the product, fulfillment location, shipping method, courier, and destination.

Estimated delivery is typically 5–11 business days, depending on the destination and other factors related to fulfillment and transportation.

The estimated delivery timeframe is not guaranteed and may vary depending on the specific product, shipping method, courier, destination, customs procedures, public holidays, weather conditions, or other circumstances outside our reasonable control.

Where a more specific delivery estimate is available for a product, the applicable estimate may be displayed on the product page, during checkout, or in your order confirmation.

MULTIPLE PRODUCTS & SEPARATE SHIPMENTS

If an order contains multiple products, the items may be fulfilled separately depending on product availability and fulfillment location.

As a result, products from the same order may:

* Be shipped separately;
* Have different tracking numbers;
* Arrive at different times; and
* Be delivered in separate packages.

You will not be charged an additional shipping fee simply because products from the same order are delivered separately, unless an additional shipping charge was clearly disclosed and accepted at checkout.

SHIPPING COSTS

Shipping charges, where applicable, are calculated and displayed at checkout before payment is completed.

Shipping fees may vary depending on the product, destination, shipping method, order value, or fulfillment requirements.

Where free shipping is offered, the applicable conditions will be displayed at checkout or communicated as part of the relevant offer.

ORDER TRACKING

Once your order has been dispatched, you will receive a shipping confirmation containing the available tracking information.

Tracking information may require some time to become active after dispatch. The availability and frequency of tracking updates depend on the carrier and shipping method.

If your tracking information does not appear to update for a reasonable period, please contact us with your order number so that we can assist you.

CASH ON DELIVERY

Cash on Delivery (COD) may be available for eligible orders and delivery locations.

COD availability may depend on the product, destination, order value, and fulfillment or delivery requirements.

Where COD is available, the applicable payment method and any relevant conditions will be displayed during checkout.

DELIVERY DELAYS

All delivery timeframes provided by TSQ SYNC are estimates and are not guaranteed.

Delivery may occasionally take longer than the estimated timeframe due to circumstances including, but not limited to:

* Courier or carrier delays;
* Customs procedures;
* Public holidays;
* Weather conditions;
* Incorrect or incomplete delivery information;
* High-volume shipping periods;
* Operational disruptions; or
* Other circumstances beyond our reasonable control.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to assist you and, where appropriate, provide updated information.

CUSTOMS, DUTIES, TAXES & IMPORT CHARGES

Depending on the destination, order, product, and applicable regulations, customs duties, import taxes, VAT, or other government or carrier charges may apply.

Where such charges are imposed by the relevant authorities or carrier and are not already included in the amount paid at checkout, the customer may be responsible for paying them.

Customers are responsible for complying with applicable import requirements and regulations in the destination jurisdiction.

INCORRECT OR INCOMPLETE DELIVERY ADDRESS

Customers are responsible for providing complete and accurate delivery information at checkout.

If you discover an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to assist with address corrections before an order is processed or dispatched. However, we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Additional costs resulting from an incorrect or incomplete address may apply where permitted and applicable.

DELIVERY ATTEMPTS & UNCLAIMED ORDERS

Customers are responsible for being available to receive their orders and for providing accurate contact and delivery information.

If a shipment cannot be delivered because the recipient is unavailable, the address is incorrect, the shipment is refused, or the shipment remains unclaimed, the carrier may return the package to the fulfillment or shipping facility.

Any applicable return-to-sender, re-delivery, or additional shipping charges may be the responsibility of the customer, subject to our applicable refund and return policies.

LOST OR DAMAGED SHIPMENTS

If your order appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible with:

* Your order number;
* Your tracking number, if available;
* A description of the issue; and
* Photos or other relevant evidence in the case of damaged goods.

We will review the shipment information and work with the applicable carrier or fulfillment partner to investigate the issue and determine the appropriate resolution.

Please keep the original packaging and shipping materials for damaged shipments until the matter has been resolved.

DELIVERY CONFIRMATION

A shipment may be considered delivered when the applicable carrier records the package as delivered to the address provided with the order or otherwise confirms delivery through its tracking system.

If a package is marked as delivered but you have not received it, please contact us promptly so that we can assist with the investigation.

INTERNATIONAL ORDERS

TSQ SYNC may offer delivery to destinations outside the UAE for selected products.

International delivery availability, shipping fees, estimated delivery times, customs requirements, and applicable charges may vary by destination and product.

Where international shipping is available, the applicable shipping information will be displayed at checkout.

Customers placing international orders are responsible for ensuring that the ordered products may legally be imported into the destination jurisdiction.

CHANGES TO SHIPPING INFORMATION

Shipping estimates, available delivery methods, shipping fees, and fulfillment locations may change from time to time based on supplier availability, carrier services, operational requirements, or other circumstances.

The shipping information applicable to your order at the time of purchase will generally govern that order, subject to circumstances outside our reasonable control.

CONTACT US

If you have any questions regarding shipping or delivery, please contact us:

TSQ SYNC
Operated by Tasawwuq plus FZ-LLC
Email: support@tsqsync.com
Website: tsqsync.com
United Arab Emirates